LEGAL & POLICIES
Dioum Offline Shop Terms and Conditions
Map listings | Effective date: 5.10.26
These terms cover paid placement of a physical shop on the Dioum map. The Shop pays for its listing and manages its own customer sales. There is no commission on purchases made directly at the shop.
1 Parties and scope
1.1 This agreement is between DIOUM LTD, company number 17094552, of 124-128 City Road, London, England, EC1V 2NX (Dioum, we, us), and the business or sole trader identified in the accepted onboarding record (Shop, you). The Platform means the Dioum website and application. The accepting person must be at least 18 and authorised to bind the Shop.
1.2 The service covers one approved shop at one physical address accessible to customers. Additional locations require a separately agreed listing and price before any charge. You must give accurate legal and trading names, business and contact details and evidence of authority to represent the location. Activation requires acceptance of the disclosed terms and fees and approval of the listing.
1.3 The map service is independent of the services governed by the Dioum Online Shop Terms and Conditions, the Dioum Provider Terms and Conditions and the Dioum Services and Events Terms and Conditions. Each separately enabled service has its own terms and charges. Existing participation in another service neither enrols you in this paid map service nor makes it free. A separate map subscription does not authorise sales or bookings through Dioum checkout.
2 What the listing includes
2.1 During the paid term, Dioum makes the approved shop listing available on its map using the existing listing functionality. The listing may show the approved shop name, address, description, photographs, opening hours and available contact fields. Content remains subject to the Dioum Acceptable Use Policy, the Dioum Community Guidelines and reasonable moderation.
2.2 Save counts and engagement with existing posts may be visible to the extent supported and displayed by the current Platform. These indicators do not establish store visits, purchases or sales attributable to Dioum. No bespoke dashboard, report, QR system, coupon-redemption tracking, customer attribution or new software functionality is included or promised.
2.3 The listing fee does not include continuing marketing management, a schedule of promotional posts, guaranteed feed placement, priority map ranking or a minimum audience, number of enquiries, visits or sales. Dioum must accurately describe the existing service before acceptance and provide its own service with reasonable care and skill. Materially reducing the paid listing service is subject to clause 8.
2.4 Any separate right to publish your own posts depends on the account permissions and policies actually in force. Paying for a map listing does not itself create unlimited posting rights or an entitlement to promotion in the feed.
2.5 Before acceptance, Dioum will disclose the main parameters that determine the ranking and visibility of map listings, their relative importance and whether payment or any other consideration can influence ranking. Unless Dioum expressly discloses otherwise, the listing fee buys eligibility for the map service and does not buy priority ranking. Dioum may update ranking methods to operate and improve the Platform, but will give reasonable notice of material changes where required by law and will not guarantee any position.
3 Listing fees and renewal
3.1 The first year costs £199, including setup and 12 months of listing from activation. There is no additional onboarding fee. If the application is rejected before activation, Dioum will refund the listing payment. Any introductory reduction or waiver must be recorded in writing with its duration and scope.
3.2 From year two and in every subsequent year, continued listing costs £19 per month or £199 per year paid in one annual payment, according to the plan expressly chosen. These are alternatives, not cumulative charges. No monthly charge is payable during the included first year or a prepaid annual term. Prices are exclusive of VAT where chargeable; Dioum will disclose the applicable total before acceptance. No sales commission is payable for customers buying directly from the physical shop.
3.3 Before the first year ends, Dioum will invite the Shop to expressly choose and accept the monthly or annual subscription and billing date. Dioum will not impose an unaccepted paid renewal. Without acceptance, the listing expires at the end of the first year. Once accepted, the chosen subscription renews at its monthly or annual interval unless cancelled before renewal through account controls or written notice. A change of plan takes effect at the next renewal unless otherwise expressly agreed.
3.4 Cancellation normally takes effect at the end of the paid term, with access continuing until then unless lawfully restricted. No automatic partial-period refund arises solely because the Shop closes, uses the service less or receives fewer visits than expected. Refunds for Dioum’s breach, an applicable contractual remedy or mandatory law remain available. Dioum will not collect renewal charges after an effective cancellation.
4 Shop responsibilities and direct sales
4.1 You are responsible for the operation of your shop, staff, premises, customer safety, product compliance, descriptions, prices, stock, taxes, payments, receipts and customer service. You must maintain any legally required licences, permissions and insurance, including public and, where relevant, product liability insurance. Dioum may reasonably request supporting documents and ask you to upload them. A listing or document upload must not be described as a safety or quality certification by Dioum.
4.2 You must keep the address, opening hours, accessibility information and contact details accurate and notify Dioum promptly of relocation, temporary closure or permanent closure. You may request corrections through available controls or support. Updating ordinary listing information does not itself create another onboarding fee. Relocation or replacement of the listed business requires review before publication.
4.3 The customer purchases directly from you and pays you at the shop or through your independently operated channels. You handle your own payment costs, complaints, returns, refunds and applicable statutory remedies. Dioum does not process these purchases, settle their proceeds or fund the Shop’s ordinary refund obligations.
4.4 The change-of-mind provisions in the Dioum Refunds, Returns and Cancellation Policy do not automatically apply to a purchase concluded in store. You must apply the law governing the actual sale and honour your own advertised return promises. If a contract is concluded online or by another distance method, its actual legal treatment is not changed merely because the goods are collected from the shop. You must direct customers to the correct contracting seller and applicable terms.
5 Content and data
5.1 You retain ownership of your content and grant Dioum a non-exclusive, royalty-free licence to host, format and display the approved listing. You must obtain necessary rights for text, trade marks and photographs, including permission for identifiable people where required, and must not submit confidential customer information as public listing content.
5.2 Save and engagement counts do not grant access to the identities or contact details of users who saved the shop. You must use customer information you collect directly only on a lawful basis with appropriate privacy information and security. No other Shop’s private customer records, revenue or negotiated commercial information is supplied under this agreement. Public listings remain visible to other users.
5.3 During and after the paid term, the Shop’s access to listing and performance data is limited to information made available through the Platform or provided under applicable law. Before acceptance, Dioum will disclose any material access it has to data generated through the listing, the categories of data available to the Shop or third parties and any material differential treatment Dioum gives to its own or related businesses or to particular Shops, including through ranking, data access or commercial terms. Dioum will give reasonable notice of material changes to those disclosures where required by law.
5.4 Each party acts as an independent controller in respect of the personal data for which it determines the purposes and means of processing under this agreement, and neither party is the other’s processor. Each party will comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018, provide appropriate privacy information to data subjects and maintain appropriate technical and organisational security measures. Where Dioum stores or accesses communications between users, it will do so only on a lawful basis, limited to operating the Platform and handling complaints or disputes, and with appropriate notice where required.
5.5 Dioum and its licensors retain all intellectual property rights in the Platform, the map, Dioum’s software, trade marks, branding and any content Dioum creates. The Shop is granted a non-exclusive, non-transferable, revocable right to use the Platform solely to receive the listing service during the paid term, and must not copy, modify, scrape, reverse engineer or create derivative works from the Platform, or use Dioum’s trade marks, except as expressly permitted.
6 Restrictions, closure and complaints
6.1 Dioum may proportionately restrict a listing for unlawful or misleading content, safety concerns, impersonation, non-payment, missing reasonably required evidence or material breach. Dioum will provide reasons in a durable form before or when acting unless prohibited by law, including the relevant grounds and available complaint route. Urgent protective action may be taken before a warning where necessary. Dioum will give a reasonable opportunity to correct an ordinary remediable breach.
6.2 Dioum will give at least 30 days’ written notice and reasons before permanent termination, except where an earlier termination is lawfully justified. The Shop may challenge a decision or raise a complaint through support. Dioum will handle complaints within a reasonable time, review relevant evidence fairly, explain the outcome in a durable form and correct errors promptly. Where applicable law requires mediation disclosures, Dioum will identify the mediators it is willing to engage and participate in good faith. A restriction of this listing does not automatically terminate another paid Dioum service without separate grounds.
6.3 On expiry or closure, Dioum will end the paid listing service and stop new promotional use within a reasonable operational period. Lawful record retention and existing customer commitments survive. If Dioum permanently discontinues the paid listing for its own convenience before the end of the paid term, Dioum will refund the unused portion proportionately. Other early-termination refunds will be assessed according to the reason, this agreement and applicable law; no blanket forfeiture overrides a remedy for Dioum’s breach.
6.4 You must send business notices and complaints to the Dioum support contact supplied on acceptance or its registered office. Dioum uses the Shop contact recorded at onboarding, and you must keep these details current. Complaints about the Shop’s sales should be handled directly by the Shop; Dioum may investigate complaints affecting its listing without taking over the Shop’s sales obligations.
7 Responsibility and liability
7.1 Each party remains responsible for its own acts and legal duties. You reimburse Dioum for reasonable, legally recoverable third-party claim losses caused by your breach or unlawful content, except to the extent caused by Dioum’s breach or negligence. Dioum must notify you, mitigate loss and allow reasonable participation in the defence. This does not limit a customer’s rights against any legally responsible party.
7.2 Nothing excludes fraud, fraudulent misrepresentation, death or personal injury caused by negligence or liability that cannot lawfully be limited. Subject to that rule and legal reasonableness, Dioum’s aggregate liability to the Shop in a 12-month period is capped at the greater of £5,000 and fees paid for this service in the preceding 12 months. The cap does not authorise withholding refunds properly due. The absence of guaranteed sales does not remove Dioum’s obligation to supply the agreed listing service.
8 Changes and general terms
8.1 Dioum will give at least 30 days’ notice of material changes in a durable form, explain the changes and give longer notice where required or reasonably necessary for adaptation. Shorter notice applies only where lawful. The Shop may end the agreement before changes take effect. Fee increases apply no earlier than renewal after notice. If Dioum materially reduces a prepaid listing service and the Shop elects to end it, Dioum will refund the unused period proportionately. Changes will not retrospectively affect accrued rights.
8.2 English law governs this business agreement and the courts of England and Wales have jurisdiction, subject to mandatory rules. No partnership or employment relationship is created. An invalid provision is severed only as necessary. Accrued payment, confidentiality, refund and claim obligations survive termination. No third-party enforcement right is created under the Contracts (Rights of Third Parties) Act 1999, without affecting customers’ own rights.
8.3 This agreement, together with the accepted onboarding record, the disclosed fees and the Dioum policies expressly referenced in it, forms the entire agreement between the parties for the paid map listing service and supersedes prior discussions on that subject. If there is a conflict, the following order of precedence applies: (a) this agreement; (b) the accepted onboarding record and disclosed fees; and (c) the referenced Dioum policies. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
8.4 Each party will keep confidential the other’s non-public business, technical and commercial information disclosed under this agreement and use it only to perform this agreement, except where disclosure is required by law or made to professional advisers under equivalent duties. This clause does not apply to information that is or becomes public without breach, was lawfully held before disclosure or is independently developed. This obligation survives termination.
8.5 Dioum will use reasonable endeavours to keep the map service available but does not guarantee uninterrupted or error-free operation, and may carry out planned maintenance, giving reasonable notice where practicable. Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, provided it notifies the other and takes reasonable steps to mitigate. If such an event continues for more than 30 days, either party may terminate the affected service and Dioum will refund any prepaid, unused portion proportionately.
8.6 Dioum may assign, novate or subcontract its rights and obligations provided the Shop’s rights are not materially prejudiced. The Shop may not assign or transfer this agreement without Dioum’s prior written consent, not to be unreasonably withheld. No failure or delay in exercising a right is a waiver of it, and no single or partial exercise prevents any further exercise.
8.7 Notices under this agreement must be in writing and sent to the support contact or registered office referred to in clause 6.4, or to the Shop contact recorded at onboarding, by email or pre-paid post. A notice is deemed received: if by email, at the time of sending or, if sent outside business hours, on the next business day; and if by post, on the second business day after posting. This clause does not apply to the service of documents in legal proceedings.