LEGAL & POLICIES
Dioum User Terms and Conditions
Effective date: 5.10.26
These terms explain your use of Dioum, purchases and bookings, community participation and the responsibilities of Dioum and the businesses you find through it. They apply to adult consumers using our website and application, together called the Platform.
1 Who we are and which terms apply
1.1 We are DIOUM LTD, company number 17094552, with our registered office at 124-128 City Road, London, England, EC1V 2NX (Dioum, we, us). You can contact us through the support route made available on the Platform or by writing to our registered office. “You” means the adult using the Platform in a personal capacity, including a parent or authorised carer booking for a child.
1.2 A Seller is the business selling a product. A Provider is the business supplying a class, appointment, service or event, including its organiser. An Offline Shop is a business with a map listing where you transact directly with that business. The relevant business must be identified before you buy or book.
1.3 Dioum supplies discovery, community, messaging, marketplace, booking and payment administration. Your contract for a product or booked activity is with the identified Seller or Provider. They are responsible for supplying it. Dioum is responsible for its own Platform services and obligations. We do not ourselves supply childcare, healthcare, treatments or the listed goods, or supervise a Provider’s participants.
1.4 The Dioum Refunds, Returns and Cancellation Policy governs cancellations and remedies. The Dioum Acceptable Use Policy and Dioum Community Guidelines govern conduct. These policies must be made available when you accept these terms. The Dioum Privacy and Cookie Policy explains how personal information and cookies are handled; accepting these terms is not blanket consent to all processing or marketing.
1.5 Mandatory consumer rights take priority. These terms and the Dioum Refunds, Returns and Cancellation Policy provide minimum contractual benefits. Clearly disclosed transaction-specific terms may supplement them or give you better rights, but cannot reduce those benefits. Private business agreements with Dioum do not impose undisclosed charges or obligations on you. If provisions conflict, we will not use the conflict to reduce an applicable statutory right or more favourable binding promise.
2 Adult accounts and account security
2.1 You must be at least 18 to create or operate an account, purchase, book, post or message. A child profile is managed by an authorised adult and is not a child’s independent account. Do not allow a child to use your login or message other users through it. You must have appropriate authority to book or provide information for another person.
2.2 Provide accurate and current information needed for the features you use. Keep login details secure and notify us promptly of suspected misuse. You are responsible for your own authorised use and reasonable security precautions, but are not automatically liable for every unauthorised transaction. Your payment and consumer rights remain unaffected.
3 Listings discovery and suitability
3.1 Sellers and Providers must give accurate descriptions, prices, availability, location, delivery or attendance requirements and relevant safety information. Read the listing before purchase and ask about any essential requirements. A business remains responsible for its descriptions and promises; your enquiry does not transfer that responsibility to you.
3.2 Search results, map positions and recommendations help you discover businesses. They are not guarantees of availability, suitability or quality. Paid promotions must be identifiable. We may use automated tools to assist discovery and moderation. Any explanation of ranking or personalisation must match the features actually in use and our privacy disclosures.
3.3 Dioum may request documents and undertake specified checks. “Document uploaded” means only that evidence has been supplied. A checked or verified label must explain the actual scope of the check and must not imply a general guarantee of competence or safety. Providers remain responsible for legally required qualifications, registrations, insurance and safeguarding arrangements.
3.4 Community posts and personal experiences are not a substitute for advice from an appropriately qualified professional. Providers offering professional advice must describe their actual qualifications and scope. Dioum is not an emergency service. Use the appropriate emergency services where there is immediate danger, and report relevant Platform safety concerns to us as soon as reasonably possible.
4 Ordering and contract formation
4.1 Before payment, you must be shown the contracting business, what you are buying, the total payable price including applicable taxes and mandatory charges, relevant delivery or booking details and the applicable cancellation terms. Optional extras require your express choice. Saving a listing, sending a message or submitting an enquiry does not place a binding order.
4.2 Submitting an order or booking at checkout is your offer to the identified Seller or Provider. The supply contract is formed when an express acceptance confirmation is sent by that business or by Dioum acting on its behalf. An automated receipt merely acknowledging a request is not acceptance unless it expressly confirms acceptance. An instant confirmation may constitute acceptance where the business has authorised it. You will receive a confirmation and the applicable terms in a form you can retain.
4.3 If your request cannot be accepted, you will be told and any payment collected for it will be refunded without undue delay. After acceptance, neither Dioum nor the business may simply increase the price or substitute a materially different product, time or service without your agreement. An obvious pricing error will be addressed promptly and fairly in accordance with law, with reimbursement where the transaction is lawfully cancelled.
4.4 Where a basket contains several Sellers, each Seller’s goods form a separate supply contract. Seller-specific delivery charges, thresholds and return arrangements must be clear. A single payment does not merge the Sellers’ obligations.
5 Prices and payments
5.1 Payment is normally due in full at checkout unless a different arrangement is expressly shown and accepted. Payments are processed by the payment provider identified at checkout. We administer collection and refunds within our authority; paying through the authorised checkout satisfies your corresponding payment obligation to the business.
5.2 No undisclosed charge or optional paid membership is created by accepting these terms. Any future optional paid service requires a separate clear offer and acceptance, including its price, duration, renewal and cancellation terms. Business onboarding fees, subscriptions and commissions are not consumer charges under this agreement.
6 Delivery and product returns
6.1 The Seller fulfils and dispatches your order, uses the delivery service agreed at checkout and supplies tracking where applicable. The delivery price, expected timing and any essential deadline must be clear before purchase. Contact the Seller about delivery problems or ask Dioum for support. The Seller remains responsible for its delivery obligations, including loss or damage before delivery to you or your nominated recipient, subject to any lawful exception where you independently appoint a carrier not offered by the Seller.
6.2 A Seller may set its own free-delivery threshold and eligible destinations. Only qualifying purchases from that Seller count towards its threshold. If you qualify, that Seller funds the offered delivery. Purchases from different brands do not combine unless an offer expressly says so. A statutory cancellation must not trigger a retrospective delivery charge.
6.3 For eligible online goods, our contractual change-of-mind policy allows one total period of 30 calendar days to notify cancellation and dispatch the return, starting the day after you or your nominated recipient receives the goods. There is no additional contractual 14-day dispatch period after those 30 days. Timely dispatch is sufficient; receipt back by the Seller within 30 days is not required. You may also cancel before delivery. Where the Seller offers collection, make the goods available as agreed; its collection delay must not defeat your timely request.
6.4 This contractual benefit is additional to statutory cancellation and return rights, including any extended statutory period caused by missing information. It does not shorten them. The Dioum Refunds, Returns and Cancellation Policy explains split deliveries, the applicable statutory periods, lawful exclusions and the optional cancellation form. The form is not compulsory.
6.5 You pay direct change-of-mind return postage only where this was properly disclosed before purchase. The Seller must fund reasonable return or collection costs for faulty, damaged, incorrect or misdescribed goods. You may inspect and try goods as permitted by law. Any deduction for handling beyond what is necessary must be lawful, evidenced and explained; there is no automatic restocking fee.
6.6 Any legally required refund of standard outbound delivery is included. An upgrade above the least expensive standard delivery offered need not be refunded where the law permits. Partial and multiple-Seller returns are calculated under the Dioum Refunds, Returns and Cancellation Policy without removing mandatory rights.
6.7 Clearly personalised or genuinely made-to-specification goods, and genuinely hygiene-sensitive sealed goods once unsealed, may be excluded from change-of-mind returns only where legally permitted and appropriately disclosed. A general label such as “baby product” or “breastfeeding accessory” does not itself establish an exclusion. Rights for faulty or misdescribed goods remain.
7 Faulty goods and unsatisfactory services
7.1 Goods must meet applicable legal requirements, including satisfactory quality, fitness for purpose and conformity with their description. The statutory short-term right to reject faulty goods is separate from the change-of-mind policy and generally lasts 30 days. Repair, replacement, price-reduction and rejection rights may continue afterwards. The Seller must provide the applicable remedy for faulty or undelivered goods.
7.2 Providers must perform services with reasonable care and skill and honour binding information about the service. Where required by law, you may be entitled to repeat performance, a price reduction or another remedy. Attendance, an early-start request or signing a participation form does not waive these rights. Notify the business or Dioum of a problem so it can be addressed, without losing rights because you did not complain immediately.
8 Cancellation of classes, services and events
8.1 For an individually purchased regular class, cancellation at least 24 hours before the confirmed start, including exactly 24 hours, gives a full refund of the amount paid for that booking, including any mandatory customer booking fee. Cancellation less than 24 hours before the start, or non-attendance, is non-refundable. No processing fee is deducted from a full refund. The period means 24 elapsed hours, using the confirmed time zone and accounting for clock changes. Courses and packages follow section 9.
8.2 For an individually purchased event or special session, cancellation more than 72 hours before the confirmed start gives a full refund of the amount paid for that booking, including any mandatory customer booking fee. Cancellation at least 24 hours and up to and including 72 hours before the start gives a 50% refund of that amount. Cancellation less than 24 hours before the start, or non-attendance, is non-refundable. The periods are measured in elapsed hours, using the confirmed time zone and accounting for clock changes.
8.3 The applicable rule in section 8.1 or 8.2, and whether the booking is a regular class or an event or special session, must be clearly disclosed before booking and payment. These fixed rules do not require Dioum or the Provider to determine whether a place was resold, calculate actual or mitigated loss, or provide evidence of loss for an individual cancellation. A booking made within the relevant cancellation period follows the same clearly disclosed rule. Mandatory statutory rights and more generous binding promises still apply, and each rule applies only to the extent permitted by law.
8.4 Cancel using available Platform tools or send a clear notice to Dioum or the contracting Provider using the supplied contact details. For the applicable contractual cancellation timetable, notice is effective when received by either, including at weekends, not when staff read or process it. Keep evidence of your notice where possible. Statutory notices remain valid when given by a legally permitted method and within the statutory time rules, without requiring a particular button or form.
8.5 You may request a change of date or participant, but it takes effect only when agreed. If a change cannot be agreed, your existing booking and cancellation rights remain. Contacting the Provider directly does not remove those rights.
9 Courses, packages and passes
9.1 Where a course or term block is clearly sold as one package, the applicable timing and refund rules in section 8 apply to cancellation of the package before its first session, according to whether it is clearly identified before booking and payment as a regular class or an event or special session. Those rules do not automatically make each later session individually cancellable. Separately purchased sessions follow section 8 individually.
9.2 After the course starts, you may notify withdrawal. Any refund is determined under the withdrawal terms clearly disclosed before booking and payment, the Dioum Refunds, Returns and Cancellation Policy and applicable statutory rights. Dioum and the Provider need not determine whether a place was resold, calculate actual or mitigated loss, or provide evidence of loss for each withdrawal. There is no automatic forfeiture of unused value where a refund is required by law or a more generous binding promise.
9.3 A flexible pass must state its validity, booking rules and the treatment of unused value before purchase. Cancellation of a reserved session is distinct from cancellation or expiry of the pass. Restoring a pass credit is appropriate only where consistent with those terms and your rights; it cannot replace a money refund to which you are entitled.
10 Provider cancellations and material changes
10.1 If the Provider cancels or cannot supply a booked class, service or event, you are entitled in all cases to a full refund for the cancelled booking or the allocated value of an affected package session, including its mandatory fees. This includes cancellation because of illness, weather, venue problems or insufficient numbers. A replacement date or credit is optional and requires your agreement.
10.2 If the Provider materially changes the date, location or essential nature of the booking, you may decline the change and receive the applicable refund for the affected unsupplied service. Where a change defeats the purpose of a package, any wider remedy is determined fairly under the policy and applicable law. Dioum’s recovery of costs from the Provider does not postpone your refund.
11 Statutory cancellation rights for services
11.1 Some online service contracts carry a statutory cooling-off right, normally lasting until the end of 14 days starting the day after the contract is made. Missing required cancellation information may extend this period. Certain contracts, including qualifying leisure activities on a specified date or period, are treated differently. A scheduled appointment is not automatically an exempt leisure activity. The actual service and applicable law determine your rights.
11.2 Where a cooling-off right applies, starting performance during that period requires your express request. If you then cancel, a charge for work supplied is permitted only where the required information and request were obtained, and only in the lawful proportion. Full performance ends the statutory cancellation right only where the necessary prior request and acknowledgement were obtained. Your agreement to these general terms is not a substitute for those separate steps.
11.3 The Dioum Refunds, Returns and Cancellation Policy explains these rights and exceptions. You may rely on whichever applicable statutory or contractual right gives greater protection. Rights concerning defective or misdescribed services remain separate.
12 Refund administration and complaints
12.1 Refunds are made to the original payment method unless you expressly agree another lawful method without extra cost. Dioum will not force you to accept account credit. Where a full refund is due, non-refundable processing costs are dealt with between Dioum and the Seller or Provider and are not deducted from your entitlement. No separate processing charge is imposed on you under these terms.
12.2 Refunds must be initiated without undue delay and within applicable legal deadlines. For statutory cancellation of goods, reimbursement is due within 14 days after the Seller receives the returned goods or evidence of dispatch, whichever is earlier. If the Seller offers collection or no goods were supplied, it is due within 14 days after cancellation notice. For statutory cancellation of services, reimbursement is due within 14 days after the trader is informed, subject to any lawful proportionate charge. Other applicable deadlines and remedies are set out in the Dioum Refunds, Returns and Cancellation Policy.
12.3 Bank processing may affect when a refund appears in your account, but does not extend the responsible business’s deadline to issue it. A dispute, a Seller’s insufficient balance or a Provider’s failure to reimburse Dioum must not be used to delay an already-due refund beyond the applicable deadline.
12.4 Contact the Seller or Provider about fulfilment issues, or contact Dioum directly for support. You do not need to approach another user first for safeguarding, abuse, fraud or a complaint about Dioum. Supply reasonably available order details and evidence; alternative proof must be considered where an original receipt is unavailable.
12.5 We will acknowledge and handle support requests and complaints within a reasonable time. If more time is needed, we will explain why and provide a next update date. Our complaints process does not extend cancellation or refund deadlines.
12.6 Dioum may review evidence and administer a refund within its authority. Our support outcome does not bind you to give up court proceedings, statutory remedies or applicable payment-provider rights. We do not require paid mediation or prevent you seeking urgent relief. Where required by law, the responsible trader will give information about relevant alternative dispute resolution arrangements. You cannot recover more than your entitlement for the same loss.
13 Children and attendance
13.1 Only create or manage a child profile, make a child’s booking or share their information if you have parental responsibility or other appropriate authority. Keep necessary booking information accurate. Routine child information disclosed by Dioum to a Provider for a booking is limited to the child’s name and age (or date of birth) together with any other information reasonably necessary for the booking and supported by the Platform. Do not put health, medical, allergy, safeguarding or other special-category information in public posts, general free-text or additional-information fields, or ordinary messages. Provide necessary information only through the Provider’s approved registration process. You are responsible for the information you choose to submit, and Dioum is not responsible for sensitive or health-related information you disclose contrary to this clause or outside the Provider’s approved registration process.
13.2 Where a child attends without their parent or accompanying adult, the Provider must explain this arrangement before booking and supply its own separate registration and consent form for signature by the authorised adult. It must obtain necessary emergency contacts, authorised collectors and relevant health or support information directly, with appropriate privacy information and safeguards, before accepting the child. Dioum does not routinely collect or supply that additional registration information.
13.3 At a parent-and-child session, the accompanying adult must remain and provide ongoing personal supervision. The Provider remains responsible for safe delivery, premises and equipment within its responsibility, and its own duties of care. For an approved drop-off service, the Provider is responsible for supervision from acceptance of the child until authorised collection. A signed form does not exclude mandatory rights or liability.
13.4 Providers are responsible for applicable safeguarding checks, registrations, staffing, qualifications, risk assessments and emergency arrangements. Follow reasonable, disclosed participation and safety requirements. A refusal on safety grounds does not automatically justify retaining the full price; the reason and circumstances must be considered under the refund policy. A Provider’s delay in supplying its required form is not your late cancellation.
13.5 Dioum may process a report you send or disclose information where necessary and lawful to address a safeguarding incident, dispute or claim, or comply with law. This limited exception does not create routine sharing of additional child profile information. Further processing and your rights are explained in the Dioum Privacy and Cookie Policy.
14 Direct contact and transactions outside Dioum
14.1 You may communicate directly with businesses to clarify products, delivery, attendance, safety screening or performance of a confirmed transaction. Relevant changes to a Dioum booking must be recorded with Dioum. Do not collude to divert a current Platform booking or active Platform enquiry into external payment to avoid agreed Platform charges, including cancellation solely to rebook the same transaction privately.
14.2 After the first Services and Events booking has been completed through Dioum, you may independently arrange genuinely new future services directly with that Provider. Dioum does not administer payment or refunds for those independent bookings. This permission does not automatically alter the rules for Online Shops or regular classes, and it does not affect claims concerning the original Platform booking.
14.3 Offline Shop listings enable discovery of businesses with which you transact directly. The shop takes payment and handles its sales, complaints and returns. The 30-day online return benefit and Platform booking cancellation benefit do not automatically apply to an independent in-store purchase. The actual manner of contracting determines statutory rights, including where an online contract is collected in store.
14.4 These terms do not prohibit unrelated existing customer relationships, independent advertising or lawful direct communication. A map listing does not promise a member discount or preferential price. Any separate offer must state its own conditions. Dioum remains responsible for its own conduct and existing commitments even where a later transaction occurs elsewhere.
15 Community content and intellectual property
15.1 Follow the Dioum Acceptable Use Policy and Dioum Community Guidelines. Do not post unlawful, fraudulent, abusive or discriminatory content, misuse personal information, infringe intellectual property, send spam or interfere with Platform security. Business advertising in the feed requires prior Dioum approval and appropriate advertising disclosure. Personal recommendations must not conceal payment, gifts or commercial connections.
15.2 You may share personal parenting experiences, ask for support and give honest criticism. Reviews should reflect a genuine relevant experience, including one you are authorised to describe for your child, and distinguish fact from opinion. Disclose material conflicts of interest. A negative review is not prohibited merely because it affects a business’s or Dioum’s reputation. Do not disclose another person’s unnecessary private information.
15.3 You retain ownership of content you post. You give Dioum a non-exclusive, royalty-free licence to host, reproduce, technically adapt and display that content as reasonably needed to provide the feature you use, distribute it to the audience you select and operate or moderate the Platform. Service providers may exercise these rights only as needed to support those purposes. This licence does not permit sale of your content or unrelated external advertising use.
15.4 For deleted content, the licence ends when it is removed from active use, subject to proportionate backup retention, legal obligations and records reasonably needed for disputes or safety. This does not require recall of copies lawfully made by other users outside our control. Private messages and child information remain subject to their intended audience, confidentiality and data protection requirements.
15.5 We will seek separate, specific permission before using identifiable user or child images or content in external marketing. Such permission is optional and may be withdrawn through support. We will stop new use and remove material from marketing channels we control where required, explaining any practical limits concerning material already distributed. An adult must have appropriate authority to consent for a child.
15.6 Dioum and its licensors own the Platform software, branding and other materials we supply. You may use them as needed for permitted personal use of the Platform and as otherwise allowed by law. Do not copy or commercially exploit them without permission. Nothing here prevents lawful accessibility tools or statutory exceptions.
16 Moderation restrictions and appeals
16.1 We may use automated tools and human review to help identify breaches and risks. We may remove or restrict content, pause a feature or suspend an account where reasonably necessary for safety, fraud prevention, legal compliance or a breach of these terms. Action should be proportionate to the nature, severity and repetition of the issue. We do not promise that every item is checked or that all harmful content will be detected.
16.2 We will ordinarily explain the relevant rule, action and route to appeal. An explanation may be limited or delayed where disclosure is legally prohibited or would create a material safety risk or prejudice an investigation. Contact support to request human reconsideration and provide relevant context. We will review fairly, explain the outcome and correct errors without undue delay.
16.3 Restrictions must not extinguish existing purchase, refund or complaint rights. Where access must be restricted, we will provide a safe alternative way to obtain necessary transaction information and pursue those rights, subject to lawful restrictions. Permanent exclusion may be appropriate for serious or repeated breaches; there is no automatic three-warning rule for every category of misconduct.
17 Privacy, confidentiality and Platform availability
17.1 We process personal information as described in the Dioum Privacy and Cookie Policy, including the lawful basis, recipients, retention, any international transfers and your rights. We do not promise that all data is stored exclusively in the UK. We will retain only information justified by its purpose and applicable obligations. Marketing consent and cookie choices are handled separately where required.
17.2 We may use service providers to support analytics, diagnostics, security and other Platform functions. The Dioum Privacy and Cookie Policy explains the services and configurations actually in use, the information processed, purposes, retention and available choices. Accepting these terms is not consent to optional analytics or advertising tracking. Where consent is required, collection will wait for that consent; any legally applicable exception must satisfy its conditions, including information and objection rights where required.
17.3 Payment providers and any optional sign-in, location, camera or photo features are identified when relevant and described in the Dioum Privacy and Cookie Policy. We use information from those services and features only for disclosed purposes and subject to applicable permissions. Device permissions do not replace any other legally required information or consent.
17.4 Respect private information received through messages and bookings. Copies of messages may be stored. We do not routinely monitor all messages or permit unrestricted access. Authorised personnel may access message content only where reasonably necessary and proportionate to handle complaints or disputes, address safeguarding concerns, prevent or investigate fraud or security incidents, moderate reported content, comply with law or establish, exercise or defend legal claims. Access is subject to appropriate controls and logging. We will be transparent about access and notify affected users where appropriate, unless notification would be inappropriate, unsafe or legally restricted. You may share necessary information with professional advisers, payment providers, regulators, courts or emergency services, and for lawful complaints and safeguarding reports. This clause does not prevent truthful reviews that respect others’ privacy. We will apply reasonable security safeguards, but no online service can guarantee absolute security.
17.5 We will exercise reasonable care and skill in providing our services. Availability may be affected by maintenance, outages or events outside our reasonable control. We will take reasonable steps to reduce disruption and provide notice where practicable. An interruption does not automatically cancel a confirmed purchase or remove a refund or other remedy. If an in-app function is unavailable, use the alternative contact routes in section 1.
18 Responsibility for loss
18.1 Dioum is responsible for foreseeable loss or damage caused by its breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made. Responsibility for a Seller’s or Provider’s supply rests with that business, except to the extent Dioum’s own breach or applicable law also makes Dioum responsible.
18.2 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or remedy that cannot lawfully be excluded or limited, including applicable consumer and data protection rights. We do not exclude our own payment-administration errors merely because we use a payment partner.
18.3 These terms cover private consumer use. Dioum is not responsible under them for business losses such as lost business profits, business interruption or lost commercial opportunities. We do not impose a general indemnity requiring consumers to reimburse every claim or legal cost. Each party remains responsible for loss for which it is legally liable; a user’s breach does not create an automatic penalty.
19 Closing accounts and changing these terms
19.1 You may request closure through available account controls or support at any time. Closing an account does not itself cancel an order or booking; use the cancellation process for those transactions. Existing payment, refund and complaint rights remain. Personal information will be deleted or retained as explained in the Dioum Privacy and Cookie Policy and applicable law.
19.2 We may close or suspend an account for the reasons in section 16. We will not close your account solely for inactivity where you retain a paid or expressly waived access period that is still current. For an ordinary closure unrelated to a breach or urgent risk, we will give reasonable notice, normally at least 30 days, align any closure with your paid or expressly waived access period, and arrange fair handling of outstanding transactions and any prepaid Platform service. We will not keep money for a Platform service we decide not to supply without a lawful basis.
19.3 We may update these terms to reflect changes in law, security or our services. Material changes will normally be notified at least 30 days in advance, or longer where required. Shorter notice is reserved for changes lawfully needed urgently for safety or legal compliance. We will explain the change, effective date and your options. Existing confirmed purchases and accrued rights are not reduced retrospectively. Separate agreement will be obtained where required; continued use does not replace consent that law requires separately.
20 Notices and legal provisions
20.1 We may contact you using your registered email address and available Platform notifications. Keep contact details current. Communications must clearly identify Dioum. General notice provisions do not change the receipt rules or legally permitted methods for cancellations, complaints or exercising statutory rights. You may retain copies of these terms and your transaction records.
20.2 We may transfer this agreement only where doing so does not reduce your rights or safeguards. We will notify you and provide an appropriate exit and refund of any affected unused prepaid Platform service if a transfer materially disadvantages you. You may transfer contractual rights where the law permits or with our agreement, which will not be unreasonably withheld.
20.3 If a provision is unenforceable, the remaining terms continue so far as lawful and fair. A failure to enforce a right immediately is not a waiver. These terms do not create an employment relationship or partnership. Any agency for payment or booking administration is limited to the authority actually granted and permitted by law.
20.4 English law governs these terms. Consumers retain mandatory protections applicable where they habitually reside. Courts of England and Wales have jurisdiction, but consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts, and any other mandatory jurisdiction rights remain. Nothing requires a consumer to waive a legally protected forum.
20.5 These terms do not give third parties enforcement rights under the Contracts (Rights of Third Parties) Act 1999. This does not remove any person’s rights under their own supply contract or applicable law.
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